We are here to help you in the following hours.
Monday to Friday: 9:00 AM – 7:00 PM
Saturday: 10:00 AM – 2:00 PM

Our business hours are:
Monday to Friday: 9:00 AM – 7:00 PM
Saturday: 10:00 AM – 2:00 PM

Sure, you can send an email to atencionaclientes@northmailcenter.com or send us a Whatsapp message (81) 2200 5845
You can also contact us through our social media:
Facebook: North Mail Center / Instagram: @northmailcenter

Please send any comments to contacto@northmailcenter.com where we will gladly address any complaint or suggestion.

Yes, for Courier and parcel services within Mexico, we provide the service through FedEx.

1. Te asignamos una dirección personalizada de USA.
2. You use it to get account statements, cards / checkbooks, taxes, Global Entry, magazines, etc.
3. We receive your mail.
4. We bring it to Mexico.
5. You'll get it in a few days!

For documents we have the following options:

• Postage service (with stamps)
• Priority mail (with a tracking number)
• FedEx Express and Economy
• UPS.

Contact us to get a quote of any of these services.

We can send your packages to Europe, Asia, Australia, and more. We have several services to send your documents:

• Postage service (with stamps)
• FedEx Express & Economy

Contact us to get a quote of any of these services.

1. Choose what you want to buy.
2. Send it to your address in the United States.
3. We will notify you when it arrives.
4. Authorize the package transfer of your purchase to Mexico from the website.
5. That's it! In a few days your package will be in your hands.

The estimated time of arrival for your packages to arrive to Mexico are:

• Store in Monterrey: 5 – 7 business days*
• The rest of the country: 7 – 10 business days*

*Arrival times could increase due to the limitations at both sides of the US-Mexico border because of the COVID-19 contingency.

Your packages will be available in Laredo the business day after being notified by the store where you made your purchase that they were delivered to our warehouse.

We get the quote using the following formula:

(Product price X According to your membership X Exchange rate* + Shipping**)

+ 16% VAT = Transfer price
*According to the day of the quote.
** Up to 5kg of physical/volumetrical dimensions.

To calculate the volumetrical weight we use the following formula:

Or get your quote at: importaciones@northmailcenter.com

A package is considered to have surplus weight when it exceeds 5kg of physical or volumetrical dimensions. For the transfer of packages over 5kg, check the current fees available on our SERVICES section and this formula:

Volumetrical weight (kg) = LENGHT (cm) X HEIGHT (cm) X WIDTH (cm) / 5000

Or get your quote at: importaciones@northmailcenter.com

You can ship any kind of products except the ones listed below:
- Tobacco
- Alcohol (wines and liqueurs)
- Weapons and/or ammunition
- Knives or sharp items
- Explosives
- Perishables and food in general
- Controlled medication
- Counterfeit merchandise (piracy)
- Chemical, toxic r flammable substances
- Animals or products derived from them
- Pornographic or sexually oriented material
- Narcotics
- Bills, coins, checks or documents of commercial value
- Illegal or prohibited material
- Items difficult to classify


Products that require refrigeration or controlled temperature (such as chocolates) or very fragile products (such as glass or ceramics) will be transferred at the customer's risk and NMC will not be responsible for any damage.

Yes, of course, North Mail Center can send your packages anywhere in Mexico. With NMC you can choose the shipping according to your needs. For more information, please send us an email to: info@northmailcenter.com

Just follow the next steps:
1. Make your purchase for less than $50 or $100 USD according to what your coupon indicates.
2. Send us your purchase invoice and let us know that you want to use your coupon.
3. Go to the NMC store with your coupon to pick up your purchase and that way the transfer to Mexico will be free.

Just follow the next steps:
1. Make your purchase for less than $50 or $100 USD according to what your coupon indicates.
2. Send us your purchase invoice and let us know that you want to use your coupon.
3. You’ll just have to pay for the shipping to home + VAT.

1. The inventory arrives to one of our 3 warehouses.
2. We register and store your inventory.
3. You send us the purchase order when you make a sale.
4. We remove the product from the inventory.
5. We pack the product for shipment.
6. We create a shipping label or use the one you send us.
7. We deliver the package to the parcel company.
8. We track the package until it reaches its destination.

• Monterrey, Nuevo León – For sales in Mexico.
• Matamoros, Tamaulipas – For sales in Mexico and the US.
• Brownsville, Texas – For sales in the US.

We accept any product that is not considered illegal for shipments or that is restricted by carriers.
We currently do not accept: fragile items such as ceramics, glass or similar materials, products that are perishable or that require refrigeration.

Fulfillment Superior Membership – To all of Mexico.
Fulfillment Border Membership - To the 48 adjacent states of the United States and all of Mexico.
Fulfillment TX Membership - To the 48 adjacent states of the United States.

We can keep your inventory in our warehouse in Matamoros, on the Mexican side of the border, and cross your packages when you make a sale in the US.

Our storage rates start at $25 dlls for 1 pallet/1 m³ per month, plus storage insurance.

We deliver the products you manufacture in Mexico to the distribution centers of South Texas stores.

Yes, thanks to our partner AEXSA we have vehicles for FTL logistics services.

We can offer this service through third party companies as long as the distribution center is willing to accept unaccompanied deliveries or deliveries without a previous appointment.

Yes, we can help you with the process of exporting goods from Mexico and importing them into the United States.

Yes, NMC can represent and manage your relationships with retail stores, supermarkets and clients in the US.

Along with our commercial partner AEXSA, we provide general cargo services, specialized cargo, international movements, crossings to the United States, among others.

Yes, we can transport your merchandise from Mexico to anywhere in the United States as long as it is a full truckload.

We can offer this service through third party companies as long as the distribution center is willing to accept unaccompanied deliveries or deliveries without a previous appointment.

We help Mexican companies with FDA procedures, incorporation as a company procedures in the United States (LLC) and DUNS number.

Proof of payment must be sent to the following email: sanagustin@northmailcenter.com

Proof of payment for transfer must be sent to the email: importaciones@northmailcenter.com

1. When you make a deposit or bank transfer, in the reference sections or transfer concept, include your PMB number*.
If you are a new client, please put your name and surname in the reference*.
If you require an invoice, you must request it the same day of purchase and send proof of payment to the following mails:
importaciones@northmailcenter.com / sanagustin@northmailcenter.com

*It’s not possible to identify your deposit/bank transfer, if you do not include this information in the reference section.

Examples:
Reference -> Package transfer 7-XXX
Reference -> 92-XXX Lopez Hinojosa
Reference -> Package transfer

If you require an invoice, you must request it the same day of purchase or you can send us a mail to: sanagustin@northmailcenter.com, otherwise, we’ll no longer be able to carry out said operation.

The invoices of your purchases must be uploaded to our webpage from your account. In case it’s not working or you’re having difficulties, you can send them to: importaciones@northmailcenter.com

No, the purchase itself cannot be invoiced since it was made with another retailer. NMC only provides the transportation service for the item, so we can only invoice the cost of transportation and its corresponding shipment.

Of course, we invoice the buyer, receive their payment and transfer the money to your bank account in Mexico.